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About Staples

Staples, the office supply and technology retailer. Founded in 1986, Staples has become a well-known brand with over 2,000 stores worldwide. The company caters to both private consumers and businesses, providing a variety of products and services that make shopping for office supplies and technology convenient and accessible.

Staples' physical stores offer free in-store pickup for online purchases, making it easy for customers to pick up their orders without having to wait for shipping. The company's online store also offers digital downloads in addition to physical products, giving customers even more options for their shopping needs.

The company's stores are popular destinations for back-to-school shopping, with a range of products that cater to younger students, including backpacks, snacks, and accessories. Staples also offers limited student life products for university students.

In addition to its retail offerings, Staples provides a variety of in-store services, including digital photo printing, copying machines, and more. These services make Staples a one-stop-shop for customers looking to get everything they need for their office or technology needs.

Staples Rewards

Staples Rewards is the loyalty program offered by Staples. Members of the program can earn up to 5% back on both in-store and online purchases, which they can redeem on future purchases. This can be a great way for frequent shoppers to save money over time.

In addition to earning rewards points, Staples Rewards members also enjoy free delivery on most items, as well as money off tech services and other perks based on their spending activity. The more members spend, the more benefits they can unlock.

Customers who spend $1,000 or more become Premier members, which is the highest tier of the rewards program. Premier members enjoy the most benefits, including free next-day delivery on eligible items, a dedicated customer service line, and exclusive savings opportunities. Overall, Staples Rewards can be a great way for frequent Staples shoppers to save money and enjoy additional perks and benefits.

Free Shipping

As a benefit of the Staples Rewards program, free delivery comes standard on most orders placed by Rewards members. Unlike other retailers, there is no minimum spending threshold to receive free delivery. However, certain products may be exempt from this policy for various reasons, such as safety or availability concerns.

For orders that qualify for free delivery, most deliveries arrive the next business day. This can be a great benefit for customers who need their purchases quickly. Additionally, for orders that do not qualify for free delivery through the Rewards program, Staples offers free shipping on orders of $45 or more.

Overall, Staples' free delivery policy is designed to make shopping more convenient for its customers while also offering additional value through the Rewards program.

Staples Plus

Staples Plus is a paid membership program offered by Staples, specifically designed for small businesses. For an annual fee of $49, members can take advantage of several benefits, including special price-matching offers on their top five products, price-locked paper, and 10% savings on ink and toner.

The price-matching offers can be a great benefit for small businesses looking to save money on their most frequently purchased items. Members can select up to five products that they frequently purchase and receive special price-matching offers on those items throughout the year. This can be a great way to ensure that small businesses are getting the best prices possible on the products they need.

In addition to the price-matching offers, Staples Plus members also enjoy price-locked paper, which means that the price of their paper products will not increase for the duration of their membership. This can be a great way for small businesses to budget for their office supply needs.

Finally, the 10% savings on ink and toner can help small businesses save money on a frequently purchased item. Overall, Staples Plus is a great program for small businesses looking to save money on their office supply needs while also enjoying additional benefits and perks.

My Deals

Staples caters to a wide demographic, from private consumers to small businesses, and offers a personalized shopping experience through its app and official website. Logged-in customers can access My Deals, which showcases items and discounts that are most likely to appeal to them, based on their shopping activity and preferences.

This personalized approach to shopping can be a great way for customers to discover new products and save money on items they're interested in. By analyzing a customer's past purchases and browsing activity, Staples can recommend items and discounts that are tailored to their individual needs and preferences.

Overall, My Deals is just one example of how Staples is using technology to provide a more personalized and convenient shopping experience for its customers. By leveraging data and analytics, Staples is able to offer targeted recommendations and discounts that are designed to meet the unique needs of each customer.

Buy Online, Pick Up in Store

Staples offers free in-store pickup for online orders, which can be a great option for customers who need their items quickly or prefer to avoid shipping fees. In-store pickup is available for most items, and customers can often pick up their orders on the same day they place them.

However, the speed of in-store pickup is limited by availability and demand. If an item is not currently available at the customer's local Staples store, it may take longer for the customer to receive their order. Additionally, during busy times of the year, such as back-to-school season or the holidays, demand for in-store pickup may be higher, which can also impact the speed of the process.

Overall, in-store pickup is a convenient option for customers who want to avoid shipping fees and receive their items quickly. While availability and demand can impact the speed of the process, Staples makes every effort to provide a fast and efficient in-store pickup experience for its customers.

Return Policy

Return policies at Staples may vary by product category, but there are some general guidelines that customers should be aware of.

In general, all returns should be unopened, and customers will need to provide their receipts for proof of purchase. Online orders may be returned in-store, which can be a convenient option for customers who want to avoid shipping fees.

For office supplies, customers can generally return items at any time, provided that they are unopened and in their original condition. However, for items like furniture and technology products, returns must be made within 14 days of purchase. This is to ensure that the items are in good working condition and meet the customer's needs.

Boxed software cannot be returned once opened, and no digital software is returnable. This is because once the software has been opened or downloaded, it is considered to be used and cannot be resold.

Overall, Staples strives to provide a fair and reasonable return policy for its customers. By adhering to these guidelines and returning items in their original condition, customers can ensure that they receive a refund or exchange for their purchase.